We want you to love your Nivora purchases. If something isn’t right, our return policy ensures a smooth process:
Return Guidelines:
- Items must be returned within 30 days of delivery.
- Products should be unused, in original condition, with all tags and packaging intact.
- Final sale items and intimate apparel are non-returnable.
How to Return:
- Visit our Returns Portal and enter your order details.
- Select the items you wish to return and print the provided prepaid label.
- Pack the items securely and ship them back to us.
Refund Process:
- Refunds are processed within 5-10 business days after receiving the returned items.
- Original shipping fees are non-refundable.
Exchanges: Free exchanges are available for size or color changes, subject to stock availability.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us immediately for a replacement.